Home warranty company facing accusations of refusing to cover costs for broken appliances

American Home Shield (AHS), a major home warranty provider, is facing scrutiny from customers who claim the company is not fulfilling its promises to repair or replace broken appliances. Despite AHS being a leading provider with millions of subscribers and a successful marketing campaign, customers like Julian Sanchez have experienced issues with getting their appliances fixed. Sanchez’s air conditioning system broke down, and after multiple failed repair attempts, he was left without a working unit during scorching temperatures in Las Vegas. Many customers, like Sanchez, feel that AHS denies claims by attributing damages to reasons not covered by the contract. Consumer-rights attorney Alexander Bachuwa has filed multiple claims against AHS and believes the company frequently denies valid claims. AHS has defended its practices but refunded Sanchez a service fee and offered a repair, which he declined. Many customers with similar issues have limited options for recourse, such as small-claims court or arbitration. AHS has a low rating on the Better Business Bureau’s website, indicating a high volume of complaints. Prospective customers are urged to thoroughly review warranty contracts before signing up. Sanchez hopes that AHS will address customer complaints more seriously and reconsider its definition of normal wear and tear on appliances to prevent other families from facing similar situations.

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