Student First Technologies, the company handling online payments for West Virginia’s private school choice program, promised last September not to seek new business until fixing technical glitches causing a backlog of orders. Despite this commitment, parents are still experiencing issues with unfulfilled orders and poor customer service. The company, which lost a $15 million contract in Arkansas due to failure to deliver, is now pushing to expand to manage an ESA program in Tennessee. This potential growth raises concerns over whether Student First can meet the demand. The governor’s office in Tennessee has not confirmed plans for a competitive bidding process. Meanwhile, Congressional Republicans are reintroducing a bill for a nationwide tax credit scholarship program, supported by President Donald Trump. As the education technology industry evolves, experts suggest opening up the bidding process to new competition. Student First remains focused on growth, with plans to support larger programs nationwide. Despite challenges, the company hopes to continue serving states like Tennessee, where education choice initiatives are on the rise.
Note: The image is for illustrative purposes only and is not the original image associated with the presented article. Due to copyright reasons, we are unable to use the original images. However, you can still enjoy the accurate and up-to-date content and information provided.
