Capella Taipei, the first property of Capella Hotels & Resorts in Taiwan, has officially opened its doors and introduced Aiello’s AI technology in its 86 rooms and suites. The Aiello Voice Assistant (AVA) provides 24/7 concierge services, allowing guests to interact with their surroundings using voice commands and receive tailored recommendations for exploring Taipei.
The collaboration between Capella Taipei and Aiello reflects a shared commitment to integrating advanced technology into luxury hospitality settings. Dennis Laubenstein, General Manager of Capella Taipei, praised AVA’s multilingual capabilities and round-the-clock service, which align perfectly with the core values of the hotel.
AVA’s integration with key hotel management systems optimizes operations by automating guest requests and supports the global trend of AI and data-driven solutions in the hospitality industry. In addition, Aiello has launched Aiello GuestWeb, a digital concierge service available in 58 languages, to streamline communication between guests and hotel services.
Vic Shen, CEO and Co-founder of Aiello, highlighted the company’s tailored AI-driven data solutions for hotels, empowering operational teams with precise insights into guest behavior and preferences. The comprehensive management platform, AielloOne, supports these capabilities and aims to create a more efficient and competitive future in the hospitality industry.
With Capella Taipei leading the way in upscale hotel initiatives with AI-driven guest interactions, Aiello plans to expand globally and continue advancing intelligent hospitality solutions. The integration of Aiello’s technology sets a new standard for luxury hotel experiences and highlights the potential for AI to transform the hospitality industry worldwide.
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